When Brian came to tell us the worst news yet of the day after we already paid. I agreed to pay.Īfter we paid the $2440.91, the cashier scheduled me for oil change that was included in the repairs for July 15 at 10:00 in the morning, then she handed us the receipts. My wife insisted that he goes to his superior for more discount and he said no and that we needed to pay the $2440.91. The oil change was already included in the repairs that he asked us to pay. He then said that he could take on him the cost $73.00 for the oil change. I then told him to go the managers to get us more discount because that wasn’t the cost he had told me originally. My wife asked him then if he could take away more than $100 and he said that Was the best he could do and that only managers above him can give more discount. He replied that he had told me that the cost would $2500.00 and he took away $100. I then called Brian to tell him that he overcharged me and that I didn’t get the discount he promised. My wife and I went to the cashier to pay and we were surprised when she told us that the total was $2440,91. He also said that I could schedule an appointment for the oil change with the cashier then, he asked her do it for me. He said it was too late for the day because the technicians were heading out for their long weekend. There, I told Brian that I had forgotten to ask for an oil change not knowing it was part of the repairs. My wife and I went to pick up the car that same Friday afternoon of July 2. After Brian’s phone call, I called her to tell her the good news that my car was fixed and that I was coming I then called my daughter in Tallahassee who asked me earlier to come spend the weekend of July 4th with her and to whom I refused, because my car was being fixed and I didn’t know when it was going to be ready. On Friday afternoon of July 2, he called to tell that the car was ready to be picked up. Then, he said that the car should be ready soon and that he would call me when it is. I told him not to do it and that I will do it later. On Friday morning of July 2, he called to tell the motor of the window needed to be replaced and the cost would be $480.00 plus tax. I asked for a discount and he promised to take away $100 and agreed to proceed and I profited to tell him about the other issue with the front right window that couldn’t go down. On Tuesday afternoon, he called to tell me that the water pump was leaking and water was coming from the timing chain and the cost of repairs would be$2005.00 plus tax. When I got home, I couldn’t call to tell him about another issue with the because he didn’t give me his card. Brian Bailes, my service advisor told me that I didn’t have an appointment and because of the work load already scheduled, I needed to either leave the with him or to schedule for another time. On Monday June 28th, I took my car to be diagnosed for coolant leak. I am very upset and 1000 times not satisfied with it. That was a complete service failure that messed up my July 4th weekend.
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